Rensnaturals is privately owned online shopping platform that leases its sales areas and services and infrastructure to interested sellers. Owner of the platform takes care of the development and technical operation of the sales platform and the basic promotion of the platform.

The sale of products in the Rensnaturals online shopping center is carried out entirely by the tenants of the sales areas, who take full responsibility for the sale of their products, in accordance with applicable laws and regulations. Owner of the shopping platform takes no responsibility for any actions of tenants of sales areas in the online shopping platform Rensnaturals.

 

General conditions of the lessee of Rens VIT d.o.o. sales areas

 

1. General

The General Terms and Conditions are compiled in accordance with regulations in the field of consumer protection, based on the recommendations of The Chamber of Commerce and Industry of Slovenia and international codes for online and electronic business.

The company RENS VIT d.o.o. is a Lessee of sales areas in the online shopping center Rensnaturals (hereinafter referred to as the “online store”), where it sells RENS food supplements (hereinafter referred to as the “Seller”).

The provider and his address: RENS VIT d.o.o., Ulica XXX. divizije 21, 5000 Nova Gorica

Registration number: 7295626000

VAT identification number: SI 21952736

By registering in the online store, the visitor receives a username which can be the same as their e-mail address, and a user password set by the user itself. The username and password of the user are unambiguously determined and linked to the entered data. By registering, the visitor confirms and guarantees that he / she is an adult, with full legal capacity. By registering, the visitor becomes a user and acquires the right to purchase. By purchasing a product, the user becomes a customer.

These General Terms and Conditions define the operation of the online store, the rights and obligations of the visitor, user and customer and the business relationship between the Seller and the user as a buyer of Rens VIT d.o.o. products from its offer in the online store.

The content on the website is for informational and educational purposes only and is not intended as a substitute for a medical consultation. On the usefulness of our advice and suggestions, we advise the customer to consult with their physician depending on their medical condition.

2. Availability of information

The Seller undertakes to always have this information  available to the user:

• information on the identity of the Seller (especially the company name and registered office of the company and the register number where the company is registered);
• contact details that enable the user to communicate quickly and efficiently with the Seller (e-mail address, telephone, etc.);
• information on the essential characteristics of the products or online store services, including after-sales services and warranties;
• information on product availability or online store services;
• method and conditions for delivery of products or rendering of services, in particular the place and time of delivery;
• information on the method of payment;
• information on the validity of the offer from the online store;
• information on the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;
• information on the possibility of returning the products and if and how much a user should pay for such a return of products;
• information on the complaint procedure and information on the contact person of the Seller for contacts with users.

3. Product offer, delivery time, collection and payment methods

Due to the nature of online business, the offer of products in the online store changes and updates frequently and quickly. Therefore, defects can also occur. Please let us know by email: info@rensnaturals.eu if you spot any defects. We will try to eliminate them as soon as possible.

3.1. Delivery time

For all products that have a delivery address in Slovenia upon their order, the delivery time specified on the product page in the online store applies. As a rule, every product from the online store is available within a reasonable time.

3.2. Collection of products and methods of payment

For information on product collection click here.

4. Price

All prices in the online store are in euros and include VAT, unless explicitly stated otherwise. All prices in the online store are the prices of the products and do not include delivery costs (see point 3). All prices are valid only for electronic ordering of products through the online store.

All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed. Despite extraordinary efforts of the Seller to provide the most up-to-date and accurate information, it may happen that the price information is incorrect.

5. Procedure to buy the goods

5.1. Order accepted

After placing the order, the user (buyer) receives a notification from the Seller by e-mail that the order has been accepted. The user (buyer) always has access to essential information about an individual order in his profile on the Seller’s website.

5.2. Order confirmed

If the user (buyer) does not cancel the order, the order is further processed. After having received the order, the Seller checks it, checks the availability of the ordered products and confirms the order or rejects it with a reason. In order to verify the data or to ensure the accuracy of the delivery, the Seller may also contact the user (buyer) by telephone in the manner permitted by the user and provided at the time of purchase. Upon confirmation of the order, the Seller notifies the user (buyer) by e-mail of the estimated delivery time. The sales contract for the ordered products between the user (buyer) and the Seller is irrevocably concluded at this stage (see point 6).

5.3. Goods shipped

The Seller prepares the ordered products within the agreed deadline. In the e-mail from the previous sentence, the Seller also informs the user (buyer) about the product return policy and informs him of the contact persons in case of any complaints or delay in delivery.

6. Contract of sale

The Seller issues an invoice in writing to the user who buys the product from the online store, including a breakdown of costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The sales contract in the form of a purchase order is stored in electronic form on the Seller’s server and is accessible to the user (buyer) at any time in his user profile.

From this moment on, all prices and other conditions of purchase are fixed and apply to both the Seller and the user (buyer).

7. The right to withdraw from the purchase, returning the products

The form where the consumer exercise its right to withdraw from a distance contract.

The user (buyer) has the right to contact the Seller via e-mail info@rensnaturals.eu within 14 days from the day of receipt of the ordered products and inform that they withdraw from the sales contract, and the user does not need to state the reason for such a decision. The return of purchased products to the Seller within the deadline for withdrawal from the sales contract is considered a notice of withdrawal. The only cost borne by the user (buyer) due to the withdrawal from the sales contract is the cost of returning the products to the Seller.

Purchased products must be returned to the Seller immediately or no later than within 14 days from the date of  the notice of withdrawal from the sales contract. Purchased products must be returned to the Seller undamaged, in unaltered quantity, unless the products are destroyed, damaged, lost or their quantity has decreased without the fault of the user (buyer).

For returned products, the Seller returns the paid amount of money or a gift voucher to the user (buyer) as soon as possible, but no later than within 14 days of receiving the notice of withdrawal. The Seller returns the received payments to the user (buyer) with the same means of payment as used by the user (buyer), unless the user has explicitly requested another means of payment and if the user does not bear any costs as result of this. The Seller returns the gift voucher in the same form, ie as an unused gift voucher with the same date of its validity.

Although we always act in good faith, changes can occur when making changes to the website.

The Seller undertakes to rectify the detected defect as soon as possible.

The user can alert the Seller to the defect via email.

If the defect resulted in ineligible costs, the Seller undertakes to try to settle the defects as soon as possible.

The Seller carefully packs all products in the delivery box before shipping. All products are undamaged, carefully inspected and in the original packaging before packaging.

It is considered that the message of withdrawal or the product has been sent on time if the shipment has been delivered on time.

In the case of a distance purchase, the Seller may withhold the refund of payments received until receipt of the returned goods or until the user (buyer) provides proof that the goods have been sent back, unless the Seller offers the option to accept the returned goods themselves.

The user (buyer) has no right to withdraw from a distance contract for the supply of sealed goods that are not suitable to be returned due to health protection or hygiene reasons, if the user (buyer) damaged and opened the seal after the delivery.

8. Solving material defects

The defect is material provided that:

• the item does not have the properties necessary for its normal use or for marketing;
• the item does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the seller or should have been known to him;
• the item does not have properties and qualities that have been explicitly or tacitly agreed or prescribed;
• the seller has delivered an item that does not match the pattern or model, unless the pattern or model has been shown for notice only.

The Buyer must inform the Seller and provide a detailed description of the defect to info@rensnaturals.eu no later than two months from the date on which the defect was discovered. The Seller is not responsible for defects that occur in the period following 3 months from the purchase. The buyer must allow the Seller to inspect the product.

If the user (buyer) complains about the product within three months of receiving the product, the Seller must prove that the complaint of the user (buyer) is unjustified, ie. that the product is not defective. If the user (buyer) files a complaint after the expiration of three months from the receipt of the product, the existence of the defect must be proved by the user (buyer) himself.

The user who has correctly notified the Seller of the defect has the right to require from the Seller to:

• rectify the defect on the goods or
• return part of the amount of money paid in proportion to the defect or
• replace the defective goods by new faultless goods or
• return the money.

The decision as to which of the warranty claims will be enforced is solely on the part of the consumer and is not tied to any order of enforcing them.

If the existence of a defect in the goods is not disputed, the Seller must comply with the user’s request as soon as possible, but no later than within eight days.

The Seller must respond in writing to the user’s request no later than eight days after its receipt, if the existence of a defect in the goods or an irregularity in the service provided is disputed.

9. Warranty for technical goods

The product is covered by the warranty if stated on the warranty or invoice. For the product for which a warranty is issued, the seller, upon fulfillment of the warranty conditions and within the warranty period, guarantees the buyer for the faultless operation of the product. When claiming the warranty, the warranty conditions stated in the warranty that accompanies the product apply. The seller guarantees to the buyer for the faultless operation of the product during the warranty period which starts running from the time the product is delivered to the buyer. The warranty period is one year, or as indicated on the warranty certificate. You can claim the warranty by showing your warranty certificate or invoice, so the customer should save them carefully.

If the product for which the warranty is mandatory does not operate flawlessly or does not have the characteristics listed in the warranty certificate or in the advertising message, the buyer may first request the seller to rectify the defects within the warranty period under the Consumer Protection Act. The seller undertakes to rectify defects in the operation of the product that occur during the warranty period at his own expense, within a period not exceeding 45 days, and which begins on the day of receipt of the product for which the complaint has been claimed. If the product is not repaired within 45 days, the seller must replace the product with the same, new and faultless product. If the seller does not repair or replace the product within the deadline, the buyer may withdraw from the contract and request a refund.

The warranty takes effect on the day the product is delivered to the customer and applies to defects in material and workmanship and to all parts of the product except consumables. The warranty expires:

• in the event of defects which are result of non-compliance with the instructions for use,
• in the event of defects which are result of incorrect installation or maintenance,
• in the event of defects due to improper use, negligent handling, mechanical damage to the product caused by the customer, and defects in the event of force majeure (power surge, lightning, etc.),
• if the product has been tampered with by a customer or other unauthorized person (including unauthorized service technicians),
• when connected to the wrong voltage or type of current,
• when using other elements that do not originally belong to the device

In the event of a warranty claim, the seller will check whether there is a defect in the material or manufacture of the product, and upon confirmation of this, a repair will be performed under warranty. If it is found that any element is worn out or damaged, or the defect has been caused by improper use or wear of the product, the warranty claim will be rejected. To enforce the warranty, contact the seller or the authorized service center listed on the warranty certificate, by showing the product and invoice and warranty certificate. They will arrange everything necessary to correct the defects.

The consumer’s warranty rights are without prejudice to the rules on the seller’s liability for defects in the product.

10. Satisfaction guarantee

We are committed to the highest ethical standards in business and consumer protection, which is also our 100% satisfaction guarantee, in the case of RENS food supplements.

For RENS food supplements, we provide a 30-day return option, ie. satisfaction guarantee. This allows you to return purchased products even after the 14-day right to withdraw from the contract. You can do this by sending us the products back (RENS VIT d.o.o., Ulica XXX. divizije 21, 5000 Nova Gorica, Slovenia, info@rensnaturals.eu) within 30 days of receiving the shipment. We will refund the full purchase price, except for delivery and return costs.

Products that have a satisfaction guarantee are visibly marked in the online store. If the user (buyer) is not satisfied with the purchase, the Seller will refund the purchase price in full within 30 days from the date of claiming the warranty. The only cost borne by the user (buyer) in case of claiming the warranty is the cost of returning the products to the Seller.

The satisfaction guarantee is valid for 30 days from the receipt of the shipment and refers to the quantity of products used by one person in a period of 1 month. The user (buyer) may, with the express consent of the Seller, also receive a refund for packages intended for several months of use, but the User (Buyer) must return unused products to the Seller in original packaging and quantities, and must also return the packaging of used products, unless these have been destroyed, damaged or lost, or their quantity has been reduced although the user (buyer) has not used the products.

The Satisfaction Guarantee can only be claimed with the original invoice.

The customer (user) cannot claim a satisfaction guarantee more than once for the same or a similar product. The user can claim a maximum of one satisfaction guarantee within one year.

The Seller guarantees that the product will serve its purpose flawlessly if the user (buyer) follows the given instructions. This is the basis for enforcing the satisfaction guarantee.

The Seller will refund the purchase price within 30 days to your bank account, which shall be specified by the user (buyer) in their request. For more detailed information on the product return process, write to info@rensnaturals.eu.

11. Delivery

The Seller will deliver the ordered products to the user (buyer) within the agreed time. The Seller’s contractual partners for the delivery of shipments are listed at the end of the purchase process. The Seller reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.

In the event of visible damage to the packaging or goods, the customer’s complaint must be submitted to the provider or delivery service upon receipt of the goods. The buyer is not obliged to accept such goods and may refuse the shipment. In the event that the package is physically damaged, lacks content or shows signs of opening, or the products in the package are damaged, but the buyer still accepted such a package, the buyer must then initiate a complaint procedure with the provider.

12. Security

The Seller uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments.

Secure authorizations and credit card transactions are handled by certified online systems. Credit card authorizations are performed in real time with immediate verification of data at banks. Card information is not stored on the Seller’s server.

The user himself is also responsible for security, by ensuring the security of his username and password and the appropriate software and anti-virus protection of his computer.

13. Privacy policy

Part of these General Terms and Conditions is also the Privacy Policy, which is available here.

14. Responsibility

The Seller makes every effort to ensure that the information published in its online store is up-to-date and correct; however product characteristics, delivery time or price may change so quickly that the Seller may fail to correct the information published in the online store in a timely manner.

Although the Seller strives to provide accurate photographs of products sold in the online store, all photographs should be taken as symbolic. The photos do not guarantee the properties of the product.

15. Complaints, disputes and the application of the law

The Seller complies with the applicable regulations in the field of consumer protection. The Seller has established an effective system for handling complaints and has appointed a specific person whom the user (buyer) can contact by e-mail in case of problems. In case of problems or complains, the user (buyer) contacts the Seller via e-mail info@rensnaturals.eu. The complaint procedure is confidential.

The Seller will confirm within five working days that he has received the complaint and shall resolve the claim within the legally prescribed period. The Seller will do its best to resolve any disputes amicably. If an amicable settlement of the dispute is not reached, the local competent court is responsible for resolving all disputes between the Seller and the user (buyer) under Article 51 of the ZPP, in the area of which the obligation which is the subject of the dispute should be performed.

Slovenian law applies to these General Terms and Conditions and to all disputes between the Seller and the user (buyer).

The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis to all relationships and to rights and obligations not regulated by these General Terms and Conditions.

15.1 Out – of – court settlement of consumer disputes

In accordance with legal norms, RENS VIT d.o.o. does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act (hereinafter: ZlsRPS).

In the event that the buyer / consumer is not satisfied with the resolution of the complaint, he can, in accordance with the ZlsRPS, file an initiative for out-of-court settlement of a specific consumer dispute through the European online consumer dispute resolution platform (SRPS). In accordance with the ZlsRPS, RENS VIT d.o.o. also provides an electronic link to the European SRPS: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL

The buyer may also decide to file a lawsuit at the competent court in Slovenia.

16. Changes to the General Terms and Conditions

In the event of changes in the regulations governing the online stores, data protection and other areas related to the Seller’s online store, and in the event of any changes in its own business policy, the Seller  may amend and/or supplement these General Terms and Conditions and inform users in an appropriate manner. Any changes and/or amendments to the General Terms and Conditions shall enter into force upon the expiry of an eight-day period from the publication of the changes and / or amendments. If the change and / or amendment of the General Terms and Conditions is necessary for harmonization with the regulations, exceptionally these changes and / or amendments may enter into force and apply in a shorter period of time.

The user who does not agree with the changes and / or amendments to these General Terms and Conditions must cancel his registration within eight days of the publication of the notice of changes and / or amendments to the General Terms and Conditions, otherwise it is considered that the user accepts changes and / or amendments to the General Terms and Conditions and the evidence for opposite cannot be accepted. The user cancels the registration by his written notification to the Seller.

The General Terms and Conditions were adopted by the Director of RENS VIT d.o.o., in Nova Gorica, on 2 February 2021.

We wish you plenty of pleasant and affordable purchases in our online store!

The effects of using the product may vary from case to case and may differ from those described on the website. Our products are not intended to prevent or treat any disease or serious illness.